Frequently Asked Questions
After 20-plus years of selling such amazing products, we’ve gained just as much experience answering every imaginable question under the sun. We’re happy to answer any of your questions, but first take a look at our most common ones.
If you don’t see an answer to your question, please call us at 1-800-884-5815 or email us at email@example.com and we'll be happy to help.
Products and Technology
What's your secret formula?
Are you tricking us here? It’s a secret! For proprietary reasons, we can’t divulge anything about our products or technology on a molecular level or about the formula itself. However, we can say it’s made with photochromic dyes, which are synthesized of organic materials.
Photochromic dyes are typically invisible to the human eye until they’re irradiated by ultraviolet (UV) light (mostly in the 320-400 nanometer range).
The peak wavelength (365 nanometers) is commonly referred to as black light. Upon such irradiation, the dyes undergo a molecular excitation transition, shifting their energy into the visible range of the spectrum. The reaction is reversed by the absence of UV light, so the dyes either won’t go clear again or they’ll take a long time to become invisible if the temperature is below 50°F, even after the UV light has been removed.
We love that you’re fascinated by color change like we are! Due to the ever-increasing requests for help with science fair and school projects, and the proprietary nature of our technology, we aren’t able to provide samples or help with these inquires. We recommend visiting our blog and searching “photochromic” if you’d like to know how the process works and to get additional details about our technology.
You’ll love your Del Sol shirts so much that you’ll want to wear them every day. That means you’ll be washing them frequently. We recommend washing the items inside out in cold water with like colors, then tumble dry low. Use non-chlorine bleach only, but do not bleach or iron the design as it will ruin the color change.
Our apparel is safe in low levels of chlorine found in swimming pools and hot tubs, but should never be washed with chlorine bleach.
Your Solize™ sunglasses are guaranteed for life and, although it’s rare, flaking is a possibility and not uncommon to all sunglass’ frames. It’s something we’re constantly improving. In trying to improve our formulas, please keep in mind the sensitive nature of all photochromic dyes. They can be adversely affected by most chemicals commonly found in more durable finishes.
While there aren’t any regulations for allergen levels in jewelry products, we try to maintain zero minimum level of allergens in all our products.
No. We’re proud to say we are a gluten-free company.
How can I track my online order?
Hey, thanks for ordering from us! Once you receive your tracking number by email, you can check the status of your online order by signing into DelSol.com and entering your order number and zip code.
Unfortunately, the online store doesn’t offer shirts that are specific to each location. If you’d like to purchase a location-specific shirt, you’re more than welcome to contact a store and order directly from them.
Don’t worry! We want you to receive your discount, too. Let’s double-check we’re on the same page with how to enter the code. Once you’ve entered the discount code in the text box, press the “apply coupon” button below the text box. Make sure you’re not forgetting any dashes. Only one discount code can be applied to an order. If it’s still not working, give us a call at 1-800-884-5815 or email us at firstname.lastname@example.org, and we’ll be happy to help.
We’re thrilled someone gifted the magic of color change to you! When checking out, select “use gift card to checkout” under the payment method section. You’ll be prompted to enter your gift card code, then press “add gift card.” If you need help, please contact us at 1-800-884-5815 or email@example.com and we’ll be happy to help.
We'd love to make custom shirts for you! Please contact us at firstname.lastname@example.org for inquiries.
We hope you love your color-changing purchase but, in case you aren’t satisfied, we’re here to help. If you simply changed your mind, you have 30 days to return it with your receipt. Please contact us at 1-800-884-5815 or email@example.com.
Because a large majority of our stores are independently owned, we can’t refund money for items purchased at Del Sol stores. However, we can exchange it for anything available on the online store.
All Del Sol stores run different promotions at different times, so the online store is unable to honor the free tote bag coupon.
Guarantees, Returns & Exchanges
My product stopped changing colors in the sun. How does the WOW! Guarantee work?
We promise satisfaction, quality and longevity with our WOW! Guarantee, guaranteeing our products will change colors in the sun for life. Everything we sell is made with the highest quality materials available and scientifically blended with our exclusive Spectrachrome® inks. If your item stops changing color in sunlight, contact us at at 1-800-884-5815 or firstname.lastname@example.org so we can get you a replacement.
If your Solize™ get lost, stolen or damaged, simply fill out a Solize™ redemption form to request a free replacement. Yes, you heard that right! You’ll need to enter your Guarantee Code, which is found on the box that came with your Solize™ eyewear. Once that’s submitted, you’ll be prompted to select your replacement pair and billing information.
A small $12 (USD) for domestic and $15 (USD) for international shipping and handling fee must be included, but your new Solize™ should arrive in about two weeks (up to three weeks for international addresses). We can ship them anywhere in the world, so no matter where you are, you can still redeem your Solize™ Lifetime Guarantee.
We know you’re eager to get your replacement! Once we receive your item for an exchange or your warranty information, the new order will be placed within 48 hours. From then, your new color-changing item will ship within five business days and arrive within seven to 10 business days. The entire process can take as long as four to six weeks.
Because most of our stores are independently owned, the only way to redeem your Solize™ guarantee is to send it to our corporate office. Our corporate address is: Del Sol 280 West 10200 South Sandy, UT 84070
Step 1. Fill out an electronic return form, entering your information. Once submitted, you’ll receive an email confirmation with a packing list.
Step 2. Include the packing list in the box when you send your item to us. If you don’t have a way to print the packing list, please include the RMA ID number from the packing list for us to reference.
Step 3. Return your package via any carrier method you like, however we recommend choosing one that provides tracking as we aren’t liable for any returned packages lost in transit. Unfortunately, we can’t accept Collect on Delivery. You’re responsible for shipping costs, unless you’re returning Solize™ eyewear.
Questions? Call 1-800-884-5815 or email email@example.com.
We’ll happily send a replacement if the quality of your nail polish hasn’t met your expectations. Because of shipping requirements, nail polish can’t be sent back to us. If you receive your polish and have any concerns, please contact us at 1-800-884-5815 or firstname.lastname@example.org to let us know why you’re not satisfied. We’ll need proof of purchase before sending you a replacement bottle free of charge.
We’re happy to offer free returns and exchanges on Solize™ eyewear, providing you a pre-paid shipping label for the return. All other items are your responsibility to return to us, but we’ll cover the cost to ship your replacement.
Opening a Store
Is opening a Del Sol store a franchise business arrangement?
It’s not. Del Sol stores are independently owned business entities. With that, we have departments and support systems to help assist in running the business.
Yes! As part of your agreement with Del Sol, you’ll be granted specific geographical exclusivity, depending on the location, foot traffic and potential of the area to sustain a store or several stores.
This information is held private and confidential by each individual store operator.
We do! Seasonal stores are open for only a portion of the year. Please submit an information request form and we can evaluate your area.
How do I apply for an internship?
Knowing you want to join our team puts a big smile on our face. Visit our intern page to apply for a Del Sol internship. We’ll contact you regarding the interview process. If you have specific questions regarding internships, please email email@example.com.
All interns are paid as part of an expense-based compensation. Del Sol will cover flights to and from interns’ locations, housing and utilities, monthly transportation funds, monthly per diems for food and miscellaneous items. Interns can also receive monthly bonuses!
Of course! We highly encourage you to apply and interview with a friend or spouse. Interns are typically sent to locations in groups of two or more. If you don’t have someone to travel with, don’t worry. We’ll do our best to pair you with another intern, who will hopefully become a lifelong friend.
We offer internships in the summer (May to August), fall (August to January) and winter (January to May).
We offer opportunities to both current college students and recent graduates.
Absolutely, but it depends on your University. To receive credit, you must contact your major’s department or your University’s career service office and follow their guidelines accordingly.
We accept all majors. We’re looking for energetic, outgoing, business-minded individuals who are eager to gain real-world business experience. We prefer that interns have at least one year of college experience.
While sales experience is very valuable, we don’t require previous sales experience. All interns must complete training at Pedersen Worldwide University, where you’ll learn from industry experts and veteran company managers and executives.
Please tell us where you’d like to go, although we can’t guarantee you’ll be assigned to that location. After the interview process, we match interns as closely as possible to the location of their choice. It all depends on availability and management discretion. Wherever you go, we guarantee you’ll love it.
If you’re traveling outside the U.S., you’ll be required to provide your own passport. As of January 1, 2008, all travel outside the U.S., including Puerto Rico and the U.S. Virgin Islands, require a valid passport. If you’re selected for a stateside location, including Hawaii, you won’t be required to have a passport.