guarantee


We hope you love your color-changing purchase but, in case you aren’t satisfied, we’re here to help.

If the product was immediately defective or you simply changed your mind, you have 60 days to return it. Otherwise, your item has a lifetime guarantee on its color change. For products purchased at in-store locations, a full exchange can be offered for any product available through the online store.

If you’d like to receive a refund or exchange a location-specific shirt, we recommend contacting the original store of purchase, which can be found here.


+     WOW! Guarantee

Satisfaction. Quality. Longevity.

We promise those three things with our WOW! Guarantee, guaranteeing our products will change colors in the sun for life. Everything we sell is made with the highest quality materials available and scientifically blended with our exclusive Spectrachrome® inks. If your item stops changing color in sunlight, let us know so we can get you a replacement.

+    Solize™ Sunglasses Replacement Guarantee

Did you lose your Solize™? Did they get stolen or damaged?

Fill out a Solize™ redemption form to request a free replacement. You’ll need to enter your Guarantee Code, which is found on the Guarantee Card that came with your Solize™ eyewear. Once that’s submitted, you’ll be prompted to select your replacement pair and billing information.

A small shipping and handling fee of $12 (USD) for domestic and $15 (USD) for international replacements must be included, but your new Solize™ should arrive in about two weeks (up to three weeks for international addresses). We can ship them anywhere in the world, so no matter where you are you can still redeem your Solize™ Lifetime Guarantee.

Questions? Call 1-800-884-5815 or email onlineservice@delsol.com.

+    To Exchange Items

Step 1. Fill out an electronic return form, entering your information. Once submitted, you’ll receive an email confirmation with a packing list.

Step 2. Include the packing list in the box when you send your item to us. If you don’t have a way to print the packing list, please include the RMA ID number from the packing list for us to reference.

Step 3. Return your package via any carrier method you like, however we recommend choosing one that provides tracking as we aren’t liable for any returned packages lost in transit. Unfortunately, we can’t accept Collect on Delivery. You’re responsible for shipping costs, unless you’re returning Solize™ eyewear.

Once we receive the product being returned, we’ll send out the replacement item free of charge and you should receive it within 12 business days.

Questions? Call 1-800-884-5815 or email onlineservice@delsol.com.

+    To Return Items Purchased Online

Step 1. Fill out an electronic return form, entering your information. Once submitted, you’ll receive an email confirmation with a packing list.

Step 2. Include the packing list in the box when you send your item to us. If you don’t have a way to print the packing list, please include the RMA ID number from the packing list for us to reference.

Step 3. Return your package via any carrier method you like, however we recommend choosing one that provides tracking as we aren’t liable for any returned packages lost in transit. Unfortunately, we can’t accept Collect on Delivery. You’re responsible for shipping costs, unless you’re returning Solize™ eyewear.

Questions? Call 1-800-884-5815 or email onlineservice@delsol.com.

+    Returning Nail Polish

We’ll happily send a replacement if the quality of your nail polish hasn’t met your expectations. Because of shipping requirements, nail polish can’t be sent back to us. If you receive your polish and have any concerns, please contact us at 1-800-884-5815 to let us know why you’re not satisfied. We’ll need proof of purchase before sending you a replacement bottle free of charge.

+    For International Exchanges

If you live outside the U.S., please call us at 1-800-884-5815 or email us at onlineservice@delsol.com for international exchange instructions. We’ll need a description of your product, shipping address and the approximate date of purchase.

+    Mailing Labels for Returns and Exchanges

We’re happy to offer free returns and exchanges on Solize™ eyewear, providing you a pre-paid shipping label for the return. All other items are your responsibility to return to us, but we’ll cover the cost to ship your replacement.