With such unique products, we get a lot of questions. Here are answers to the most common ones. If you don't see your question answered here, just Contact Us and we'd be glad to help.
Q: What is your secret formula?
A: For proprietary reasons, we cannot divulge anything about our products or technology on the molecular level or about the formula itself, but we can say that it's made with a photochromic dye, which is synthesized of organic materials. Photochromic is typically invisible to the human eye until they are irradiated by ulatraviolet light-mostly in the 320-to-400 nanometer range. The peak wavelength, which is 365 nanometers is commonly referred to as "blacklight". Upon such irradiation, the dyes undergo a molecular excitation transition. Once the dye is irradiated, its energy shifts into the visible range of the spectrum. This reaction is reversed by the absence of ultraviolet light and heat. In other words, the dye will not go clear again, or it will take a long time to become invisible if the temperature is below about 50F degrees, even after the ultraviolet light has been removed.
Q:I have one of your (Sol Pearl or Sol Gem) rings and it is turning my finger green!
A:The cause of this problem is most likely chemical-related. It can be caused by a reaction to cleaning chemicals, detergents, or even ordinary hand soap. The color is harmless and will wear off. The best way to avoid this problem is to either remove the ring when using any cleaning chemicals, solvents, or soaps, OR, try to determine which chemical is causing the problem. It will most likely occur immediately after using the chemical. This problem can also occur when wearing certain types of latex or nitryl gloves over the ring.
Q:Can you help me with my science fair project?
A:Because of the ever-increasing number of requests for help with Science Fair or other school projects, also because of the proprietary nature of our technology, we are not able to provide samples or help with these projects. For information about how the process works, you can search online using the keyword: "photochromic".
Q:My new Sol Pearl appears to have some kind of hazy residue or film on the pearl. What is it and how do I remove it?
A:As each piece of Sol Pearl jewelry is packaged, we give the silver a final polishing using a tarnish-resistant compound. Sometimes some of this compound is left on the pearl and can be easily wiped off with a soft cloth.
Q:Are Del Sol's clothing items chlorine safe?
A:Although our clothing is safe in the low levels of chlorine found in swimming pools and hot tubs, they should never be washed with chlorine bleach!
Q:I have sensitivities or allergies to a lot of things. Can you tell me what chemicals are used to treat the silver and pearl parts of your color-changing rings, with the pearl settings?
A:The ring itself is made from Rhodium, Silver and Brass and the pearl is from natural pearl shell material. It is pressure treated and not chemically treated until we apply the color change.
Q:Do any of your products contain gluten?
Q:What are laundering instructions for my Del Sol product?
A:Wash your Del Sol products with like colors in warm water. Tumble dry low. The only rule with Del Sol items is never use bleach, as this will ruin the color-change ability.
Q:My polarized lenses on my sunglasses may have some blur or distortion. Is this normal?
A:Although distortion and blur are common issues with most polarized lenses, we're proud to say that all our lenses are of a grade that are guaranteed to meet or exceed the American National Standards Institute clarity testing requirements.
Q:The finish on my Solize sunglasses is peeling or flaking off!
A:This flaking is a known problem, and we are constantly trying to improve the finish so that it will hold up to hair & skin oils, as well as various types of hair gel, spray, etc. In trying to improve our formulas, please keep in mind the sensitive nature of all photochromic dyes; i.e., they can be adversely effected by most chemicals commonly found in the more durable finishes. Fortunately, our Solize have the world's best guarantee!
Q:My watch doesn't fit (metal band). How can I adjust it?
A:We typically do not offer service for the watches and recommend that you take it to a jeweler for any adjustments or to replace your battery as needed. Many jewelers will offer adjustments at no charge, as a means of getting potential customers to visit their store.
Q:Is Del Sol's jewelry hypo-allergenic; for example, the bracelets and rings?
A:Although there is no set or regulated standard for allergen levels in jewelry products, we try to maintain zero-minimal level of allergens in all our products - jewelry included. With this low level of allergens, you may be assured our products are hypo-allergenic.
Q: How does the guarantee for the sunglasses and watches work?
A: If your Solize sunglasses or Sol Dials watches ever get lost, stolen, scratched or broken, simply fill out your guarantee card and send it in to the corporate address below along with $10 S&H (for sunglasses) or $15 S&H (for watches) in U.S. funds to request a replacement.
Del Sol, L.C.
280 W. 10200 S.
Sandy, UT 84070
Q: How long is the turn-a-round time for an exchange, or to get my product back from a guarantee?
A: Once we have received your item for exchange, or your warranty information, the new order will be placed within 48 hours. Your new Del Sol item will ship within 5 business days from that time, and you will receive your new product within 7 to 10 business days. The entire process could take as long as 4-6 weeks.
Q: Can I exchange my sunglasses and/or watch or redeem my guarantee at a Del Sol store?
A: Because most of our stores are independently owned; at this time, the only way to redeem your guarantee is to send it into the corporate office. Mail us the guarantee card with a $10 check (for sunglasses) or $15 (for watches) in U.S. funds to "Del Sol" for shipping/handling to this address:
Del Sol, L.C.
280 W. 10200 S.
Sandy, UT 84070
Q: How can I track my online order?
A: Once you have received your tracking number by email, you can check the status of your online order by signing in on DelSol.com and entering your order number and zip code
Q: Can I get a shirt that has a specific location name printed on it through the online store?
A: Unfortunately, at this time, we do not offer T-shirts that are particular to each store. If you would like to purchase a shirt with a particular store name on it, you can contact that store directly and order it from them.
Q: I put in my club code and it didn't give me the discount/promotion that it said it would. What am I doing wrong?
A: Once you have put in your club code, hit the submit button located to the right of the club code box. This should apply the club code to your order. If you are still having problems, please contact us at: 1-800-884-5815 ext. 5.
Q: I bought a shirt from a store location, and I want to exchange it. Can I do this through the website?
A: We would love to exchange any items purchased at a Del Sol store with anything that we carry on the online store. Unfortunately, if we do not carry the particular item you are looking for, you would need to go through the store at which you made your original purchase.
Q: I bought product at a Del Sol store and don't like it/it broke, can I get a refund thorough the online store?
A: Because most of our stores are independently owned, we cannot refund money for items purchased at Del Sol stores. However, we can exchange it for anything we carry on the online store.
Q: I still have my free tote bag coupon from my trip; can I redeem this on the online store?
A: Every store runs different promotions at different times, so if you still have a coupon from your trip, we are unable to honor that through the online store.
Q: How do I redeem a Del Sol Gift Certificate?
A: Enter your certificate number in the space provided at the bottom left side of the Checkout Page. If you have questions, please call us to place an order by phone at 800-884-5815 x 5 Mon-Fri 8:30 a.m.- 5 p.m. MST.
Q: Can I buy a custom shirt online?
A: We can create custom shirts for a custom fee of $800 and a minimum order quantity of 144 each time you order.
Q: Is opening a Del Sol store a franchise business arrangement?
A: No, Del Sol stores are independently owned business entities. In saying that, Del Sol has various departments and support systems to help assist you in running your business.
Q: Do you grant Del Sol store owners geographical exclusivity rights?
A: Yes, as part of your agreement with Del Sol, you will be granted a specific geographical exclusivity. Exclusivity rights can depend on the location, the foot traffic, and the potential of the area to sustain a store or several stores.
Q: What kind of sales volume do your U.S. or international stores generate per year?
A: This information is held private and confidential by each individual store operator.
Q: Can I make a customized t-shirt order?
A: In addition to producing customized t-shirts for our Del Sol stores, we also offer custom designs for one-time events. For one-time events please contact a representative for more information regarding costs and minimums.
Q: Do you have seasonal stores?
A: Yes. These stores are open for only a portion of the year. Please submit an information request form and we can evaluate your area.
Q: Is this a paid opportunity?
A: Yes. All interns are paid as part of an expense-based compensation. Del Sol will cover your flights to and from your location, housing and utilities, monthly transportation funds, monthly per diems for food and miscellaneous items. You can also receive monthly bonuses!
Q: Can I do the internship with a friend?
A: Yes, we highly encourage you to apply and interview with a friend or spouse. Interns are always sent to locations in groups of two or more. If you don't have a friend to travel with, don't worry! We can also pair you up with another intern.
Q: Can I receive school credit for this internship?
A: Yes, you can receive credit for Del Sol's internship depending on your university. To receive credit, you must contact the department for your major, or your university career services office.
Q: Is this only a summer opportunity?
A: No, we offer summer (May - Aug.), fall (Aug. - the first week in Jan.), and winter (Jan. - May) internship opportunities.
Q: What major/qualifications do I need?
A: Del Sol accepts all majors. We are looking for energetic, outgoing, business-minded individuals, who would like to gain real-world business experience. We prefer that interns have at least one year of college experience.
Q: Do I have to have sales experience?
A: While sales experience is very valuable, we don't require previous sales experience. Our specially trained professors and store managers will demonstrate and implement tactics to educate all potential interns.
Q: Can I choose my location?
A: Preferences are taken into consideration. After the interview process, we match interns as closely as possible to the location of their choice, depending on availability and management discretion. All Del Sol locations provide high-caliber business experience for interns.
Q: Do I need a passport?
A: If you are traveling outside the United States, you will be required to provide your own passport. As of Jan. 1, 2008, all travel outside the U.S., including Puerto Rico, and the U.S. Virgin Islands, requires a valid passport. If you are selected for a stateside location, including Hawaii, you are not required to have a passport.
Q: How do I apply?
A: Click on the "information request form" or the "application form" links on the Intern With Us page to submit your information, and we will contact you regarding the interview process. Or, email firstname.lastname@example.org to request more information with specific questions.
Q: Can international students apply?
A: If you are an international student, and require special visas or work permits, please contact us at email@example.com
Q: Do I have to be in school?
A: Del Sol offers opportunities to both current college students as well as recent graduates.
Q: What is Del Sol?
A: Del Sol is an international retail company marketing a unique product line that magically changes colors in the sun.